Privacy Policy
This Privacy Policy defines how Mostar Međugorje Transfers collects, processes, and protects personal data through https://mostarmedjugorjetransfers.com/. Data processing relates to booking, transport execution, and customer communication for routes such as Mostar to Međugorje. Policy applies to all users who submit booking forms, contact requests, or use transfer services.
Company operates from ul. Tolstojeva 41, 21000, Split, Croatia with contact email booking@mostarmedjugorjetransfers.com and phone number +385 92 467 7746. Data processing follows applicable data protection laws including GDPR when users are located in the European Economic Area. Use of the website confirms acceptance of this Privacy Policy.
Data Collection and Use
Personal data includes name, phone number, email address, pickup location, destination, travel date, and passenger details submitted during booking. Booking system collects these data points to generate transfer schedule, assign driver, and confirm service execution. Data accuracy improves service reliability when users provide correct and complete information.
Usage data includes IP address, browser type, device type, and interaction data collected through cookies and analytics tools. Analytics tools measure website performance and booking behavior which supports service optimization. Data processing purpose includes booking confirmation, customer support, route coordination, and service improvement.
Communication data is used for sending booking confirmations, driver details, and service updates through email or phone contact. Direct communication ensures timing accuracy and reduces missed pickups when real-time updates are required, if contact data is valid.
Legal Basis for Processing
Data processing is based on contract performance when booking is submitted and transfer service is requested. Processing is necessary to fulfill transport agreement between customer and service provider. Legal obligation applies when data retention is required for accounting or regulatory compliance.
Legitimate interest applies to service improvement, fraud prevention, and operational monitoring. Consent applies to optional data processing such as marketing communication or cookie tracking. User rights apply when consent is withdrawn or data access is requested, if user initiates request.
Data Sharing and Storage
Personal data is not sold or shared with third parties for marketing purposes. Data sharing occurs only with service-related parties such as drivers or booking partners who require data for transfer execution. Driver receives limited data such as name, pickup location, and contact number to perform service.
Data storage is secured using technical and organizational measures including encrypted communication and restricted access systems. Data retention period depends on operational need and legal requirements such as tax or accounting regulations. Data is deleted or anonymized after retention period expires, if no legal obligation remains.
Cookies and Tracking Technologies
Website uses cookies to store session data, improve navigation, and analyze user behavior. Cookies include essential cookies for booking functionality and analytical cookies for performance measurement. Analytical tools track user interactions such as page visits and booking steps.
Users control cookie preferences through browser settings or cookie consent tools. Disabling cookies may limit functionality such as booking form submission or session persistence. Cookie usage improves user experience and service efficiency, if enabled.
User Rights
Users have the right to access, correct, or delete personal data stored by the company. Users have the right to restrict processing or object to data use based on legitimate interest. Data portability right allows users to request transfer of their data in structured format.
Requests are submitted via email to booking@mostarmedjugorjetransfers.com. Response time depends on request complexity and verification process. Identity verification may be required before processing request to ensure data protection compliance.
Contact Information
Company Name: Mostar Međugorje Transfers
Address: ul. Tolstojeva 41, 21000, Split, Croatia
Email: booking@mostarmedjugorjetransfers.com
Phone: +385 92 467 7746
All privacy-related questions, requests, and complaints are handled through provided contact channels.