Terms & Conditions
These Terms & Conditions govern the use of services provided by Mostar Međugorje Transfers through the website https://mostarmedjugorjetransfers.com/. Service use includes booking, payment, and transport execution between locations such as Mostar and Međugorje. Acceptance of these terms occurs when a booking request is submitted through the website, phone, or email.
Service provider operates from ul. Tolstojeva 41, 21000, Split, Croatia with contact email booking@mostarmedjugorjetransfers.com and phone number +385 92 467 7746. All services are subject to availability, route conditions, and operational constraints such as traffic and weather conditions. Service scope includes private transfers, airport transfers, and day trips with predefined routes and pricing models.
Booking and Payment Terms
Booking is confirmed after submission of required data such as pickup location, destination, date, and passenger details. Confirmation is provided via email or phone with driver information and scheduled pickup time. Booking accuracy increases when correct contact details and travel data are submitted, if customer provides complete information.
Payment methods include cash and card unless otherwise agreed during booking confirmation. Pricing is fixed at the time of booking and includes vehicle type, distance, and service level. Additional services such as extra stops, child seats, or extended waiting time may increase total price if requested by the customer.
Cancellation policy allows cancellation up to 24 hours before scheduled pickup without charge. Late cancellations or no-shows may result in full charge due to reserved vehicle allocation. Refund processing depends on payment method and cancellation timing, if cancellation occurs within allowed timeframe.
Transport Service Conditions
Transport service provides door-to-door transfer between agreed pickup and drop-off locations. Driver arrives at scheduled time and waits a reasonable period based on service type and pickup location. Waiting time may be limited to 15–30 minutes for standard pickups unless flight delay tracking applies for airport transfers.
Passenger responsibility includes timely arrival at pickup location and correct communication of changes. Service delays may occur due to traffic congestion, border crossings, or force majeure conditions such as accidents or road closures. Provider maintains best effort to follow planned route and schedule, if external conditions remain stable.
Vehicle allocation follows booking selection such as sedan, van, or minibus based on passenger count and luggage requirements. Provider may replace vehicle with equivalent or higher category if operational need occurs. Safety standards include licensed drivers, insured vehicles, and regular maintenance checks.
Liability and Responsibility
Service provider is responsible for safe transport from pickup to destination under normal operating conditions. Liability does not extend to delays caused by external factors such as traffic, weather, or government restrictions. Customer acknowledges travel risks associated with road transport, if such conditions occur.
Personal belongings remain responsibility of passenger during and after transport. Provider is not liable for lost or forgotten items unless proven negligence occurs. Claims related to service must be submitted within a reasonable timeframe through official contact channels.
Passenger behavior must comply with safety and legal standards during transport. Driver reserves the right to refuse service in cases of unsafe or inappropriate behavior. Damage caused by passenger to vehicle interior or equipment may result in additional charges.
Privacy and Data Use
Customer data is collected for booking processing, communication, and service execution. Data includes name, phone number, email, and travel details submitted during booking. Data is used solely for operational purposes and is not shared with third parties without consent, except when required by law.
Data security measures are applied to protect customer information stored through booking systems. Customer may request data access, correction, or deletion through email contact. Data retention period depends on legal and operational requirements, if applicable regulations apply.
Contact Information
Company Name: Mostar Međugorje Transfers
Address: ul. Tolstojeva 41, 21000, Split, Croatia
Email: booking@mostarmedjugorjetransfers.com
Phone: +385 92 467 7746
All inquiries, complaints, and service requests are handled through provided contact channels. Response time depends on request type and operational availability.